Help |
1.What is Gmlvl.com all about? Why do I
choose your service?
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| We are a company that
has evolved to serve the needs of the online gaming community; we dedicate
to providing the most professional, convenient and safest power leveling service & game currency service for you, and our
price is very competitive. |
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| 2. Why do I have
to send money first? How do I know you will uphold your part of the
transaction? |
| For one thing, we
require the client to send payment before we can complete power leveling to ensure that we aren't
defrauded. If we granted service to a few predatory customers who failed
to compensate us, we would have to increase our fees for everyone. For
another, our company has been running for many years and we have a good
reputation, we can guarantee our customer perfect satisfaction. |
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| 3.Why do you
sometimes need to call me when I've made an order? |
|
(1) There may have been an error
on your order, a mis-spelt character name or complications with payment.
(2) If you have been unavailable to
receive your order, we may call you to ask you to collect your order in
game, if remote delivery is not available.
(3) For larger orders, we must confirm
your identity and legitimate possession of the card or Paypal account you
are using to pay. This serves to decrease fraud and deter scammers,
something which benefits all our customers and MMORPG players.
(4) If you are worried about an order or
have not managed to resolve an issue via e-mail, we may call you to help
resolve any problems you are having. |
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| 4. What security
precautions are taken to protect my personal information? |
(1) The protection of our
clients' personal information is one of our foremost priorities. We have
various automated systems in place to screen each and every order placed,
checking for anything that might seem amiss and allowing our employees to
work in our 24/7 location to dedicate their vigilance to guarding your
information from any third parties.
(2)
We have implemented encryption techniques on our website and database. All
your personal information will be encrypted to cryptograph, which will
prevent your account information from stealing or
hacking.
(3) We now use password launcher
to log into your account and power level your in-game character, which
will protect your password from Trojan software such as key logger, etc.
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| 5.How do I place
an order with Gmlvl.com? |
(1) You can directly go to our
website to place an order through the order system. We will send you an
email of order confirmation after your making order and also the payment
verified. The power leveling will be started in 30 minutes after your
making order. We will finish your order in the time frame and will email
you when your order is finished.
(2) You
can try ordering by email if you have something wrong with the payment or
other specific problem. The process if as following:
A. Choose your preferred order type and
pay to our PayPal account: lxwzz@hotmail.com. Be sure to contact with us
after you make the payment for verification.
B. Email us with your account
information to our business email address: gm-lvl@hotmail.com.
C. Please enter the following
information and send to us.
a. Your order type: b. Game
name (US/EU): c. Server name: d. Faction name (alliance/horde): e. In-game
character name: f. Class of in-game character: g. Account ID: h. Password:
D. After your payment is verified, we
will contact you via email. |
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| 6. Which payment
methods do you accept? |
| We accept money through
a Paypal account. So Paypal is our
preferred online payment method. Having your Paypal account verified will
speed up the process of service. But we also accept payment by means of
credit card.(such as Visa, America Express, Master Card, Discover),
e-check and bank transfer (bank transfer is only considered under special
circumstances). To pay by western union is unavailable for the moment
here. All the payment will come to our PayPal account and as soon as your
payment is verified, we will provide you a fast and liable service. |
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| 7. How will it go
if my payment gets held? |
| Please contact PayPal to
cancel the hold of your payment. We will not continue your order until the
payment hold is removed. If you meet any problem or issue during the
order, keep contact with us. We honestly hope to resolve any issue of your
order and satisfy our customers. Thanks for your time and your
cooperation. This is our work rules, please understand it. |
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| 8. Which servers
do you supply on my game? |
| We offer supplies of
game currency on all the games listed to your left, on all servers
available. To see a list of available servers and the services offered,
please select your game on the left of your screen. |
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| 9. How do I check
the status of my power leveling order or game currency
order? |
| To monitor the status of
your power leveling, log onto our
website and click on the order tracking on the right corner of your page.
We do update it once a day. For game currency order, you can come to the
Live Help for a quote. |
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| 10. Are there any
discount for the special power leveling orders listed on your
website? |
| There orders types on
our home page belong to our special offer which is beneficial to
customers. The price is lower and the speed is faster. We can finish your
order in the time frame or even earlier and also can guarantee your
account safety. There can no more discount of your order. ON the other
hand, if your order value is or above $200, we can offer you some bonus in
the form of gold. We will provide you a high-quality service. |
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| 11. Is it
possible that my account is banned during the power
leveling? |
| We have strict rules
with power leveling studios and they
will keep your account safe. Meantime, for your account safety, we suggest
you not log onto your account or change the password during the power
leveling. Game account theft is a very real problem, so we take the
security of our customers' game accounts very seriously. |
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| 12. How do you
deal with the items and loot after power leveling? |
| Your character will keep
all items and loot acquired during the power leveling service. However,
something such as drops is often random, so we cannot make any guarantees
about what extra items your character will gain from drops. Under normal
circumstances, however, you will obtain a fair amount of gold and
equipment. |
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| 13. Will I be
compensated with something if you don??t finish my power leveling order in
the framed time? |
| Generally we will finish
leveling orders on time if there is no interruption such as the actions of
changing password, customer??s logging during our power leveling, etc. And
if there appears the delay of finishing your order, due to our own reason,
we will farm more gold, as some kind of
compensation. |